Healthcare Platform Modernization for Patient Access
Improved digital access workflows and established a reusable foundation for future patient services.
Executive Summary
Business Challenge
Legacy patient portals created fragmented workflows and constrained integration with clinical systems.
Solution
UTPL delivered a modern React and .NET platform with identity, API integration, observability, and HIPAA-aware SDLC controls.
Implementation Journey
Business Outcomes
Lessons Learned
“The new platform gives patients a simpler experience and our teams a sustainable foundation.”
KPIs & business outcomes
Services Delivered
Industries
Timeline & engagement
- Timeline: 11 months
- Team: 18 specialists
- Engagement: Compliance-aware product team
- Region: United States
Business value map
Experience; Risk
Delivery timeline
18-week modernisation: assess (2w), design (4w), build (10w), enable (2w)
Implementation journey
Assess channels → Define platform → Incremental rebuild → Enable care teams
ROI metrics
99.9% platform availability; 60% faster feature delivery
Before / after
Before: monolithic patient portal; After: cloud-native services with SLOs
Transformation metrics
Portal adoption 68%; MTTR down 55%; Patient satisfaction up 22 points
Key success factors
Patient journey mapping; Platform SLOs; Security-by-design; Clinical stakeholder alignment
Reference architecture
Microservices on Azure; API gateway; Observability stack; Identity federation
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Enterprise trust
Proof points buyers expect
Awards, certifications, hybrid delivery
Years serving enterprises
Projects delivered
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Countries in delivery network
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